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Head and shoulder photo of Damien Lutz

Hi, I’m Damien Lutz

Senior UX/UI Designer and Researcher

With 10+ years experience, the majority of my roles have been UX/UI hybrid, with some cross-over into service design and pure research.

I’ve worked in teams and autonomously, for private and public sector, and across a variety of industries, such as telecommunications, weather, retail, journalism, travel, exports, lifestyle, and more. I’ve also designed for two AI chatbots (Vodafone and Telstra).

Enjoy exploring my folio!

Head and shoulder photo of Damien Lutz

Hi, I'm Damien Lutz

Senior UX/UI Designer and Researcher

With 10+ years experience, the majority of my roles have been UX/UI hybrid, with some cross-over into service design and pure research.

I’ve worked in teams and autonomously, for private and public sector, and across a variety of industries, such as telecommunications, weather, retail, journalism, travel, exports, lifestyle, and more. I’ve also designed for two AI chatbots (Vodafone and Telstra).

Enjoy exploring my folio!

Design Showcase

A smartphone showing the Vodafone chatbot app.

UX | UI

Designing Vodafone's first AI Chat Bot

Client: Vodafone Australia

As the lead UX Designer for the project, I worked external parties and our product and development teams to design the UX and UI for Vodafone’s first AI-powered chat.

A smartphone showing the Vodafone chatbot app.

UX | UI

Designing Vodafone's first AI Chat Bot

A smartphone showing the log in screen for the My Vodafone App

UX | UI

Redesigning a more secure login and preparing customers for change

Client: Vodafone Australia

As a Senior UX Designer for Vodafone Australia, I worked closely with fraud and development teams to redesign a password-less login for various service account types (mobile, nbn, broadband, etc.)

A smartphone showing the log in screen for the My Vodafone App

UX | UI

Redesigning a more secure login and preparing customers for change

A laptop showing the Parent & Carer Hub on the New South Wales government website

Research | UX

Simplifying advice to parents and carers to help them support their child

Client: NSW Dept. of Customer Service

As a contracted Principal UX Designer for the NSW Dept. of Customer Service, I led the discovery and design direction for a phase 2 of the Parent and Carer Hub which aims to help parents/carers take action to support their child’s development.

A laptop showing the Parent & Carer Hub on the New South Wales government website

Research | UX

Simplifying advice to parents and carers to help them support their child

Australian Export Website

Research | Service | UX

Modernising Australian Export Regulatory Process

Client: Dept. Australian Agriculture, Fisheries, and Forestry

I identified problems and opportunities to use data more effectively to streamline the licensing regulatory processes through service and UX design

Australian Export Website

Research | Service | UX

Modernising Australian Export Regulatory Process

Vodafone Clock and Collect web page

Service | Product | UX | UI

Designing a pilot cross-channel experience for a telco's first Click & Collect service

Client: HotelsCombined

As the Lead UX Designer, I worked closely with the Product Owner and Retail Team to design and test a pilot Click & Collect experience

Vodafone Clock and Collect web page

Service | Product | UX | UI

Designing a pilot cross-channel experience for a telco's first Click & Collect service

A smartphone showing the HotelsCombined booking app, with a message bubble reading "4.5 increase in bookings and 400% increase in new members"

Research | Product | UX | UI

Evolving an accommodation booking app in a competitive, fast-changing market

Client: HotelsCombined

As the only UX Designer for HotelsCombined, I worked closely with the Product Owner and Development Team to design solutions for problems identified by business and by my own research.

A smartphone showing the HotelsCombined booking app, with a message bubble reading "4.5 increase in bookings and 400% increase in new members"

Research | Product | UX | UI

Evolving an accommodation booking app in a competitive, fast-changing market

More UX/UI projects

UX|UI

Vodafone Bundle & Save

UX|UI

Weatherzone Site

UX|UI

Weatherzone App
Future Scouting website home page on a laptop

Product|UX|UI|Brand

Future Scouting Site
Lifecentred.design website home page on a laptop

Product|UX|UI|Brand

Lifecentred.design site

Product|UX|UI|Brand

LGBTQIA+ Events App

Research and service design projects

As User Researcher for the Department of Agriculture, I supported modernising the export licensing and consignment application processes, and my previous UX/UI roles also involved a great deal of research to support product idea development.

I was also the Research SME for the Vodafone UX team, supporting designers in research and consolidated all our research tools, methods, and best practices into a Research Hub. As UX Mentor for the UX Fundamentals course at Harness Projects, I taught new designers the discovery research phase.

Australian Export Website

Research|Service|UX

Aust. Export Licensing

Research|Product

Vodafone App Services
A laptop showing the Parent & Carer Hub on the New South Wales government website

Research|Product|
Service|UX

NSW Gov Parent & Carer Hub
Vodafone Clock and Collect web page

Research|Service|
UX|UI

Vodafone Click & Collect

Sustainable UX

Life-centred design expands human centred design to consider the impacts on the environment, animals, and non-users.

Sustainable UX is about designing life-centred digital experiences that use less energy and are inclusive and accessible.

Through my own research and self-learning, I aim to design sustainable UX without impacting business needs while adding to customer and business value!

Sustainable UX

Reducing a site's carbon output

Sustainable E-commerce

Behavioural Design for sustainable shopping

Accessibility

A starting guide

Non-human Personas

Reducing a site's environmental impacts

Teaching and evolving design

I taught UX fundamentals to new UX/UI students at Harness projects. This is a 12-week course taking students through a real-world project from research and problem defining to ideation and final designs.

I also share my knowledge about futuring, life-centred thinking, and sustainable UX via guide books and my Medium blog.

Harness Projects

Teaching UX Fundamentals
The Future Scouting Toolkit

Future Scouting

A Speculative Design Toolkit

Life-centred Design

A Sustainable and Inclusive Design Framework
3 Design Guides—Future Scouting, The Life-centred Design Guide, and The Non-human Persona Guide

Design Guides

Guides to designing regenerative futures

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