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Hi, I'm Damien Lutz

UX/UI Designer and Researcher

With 10+ years experience, the majority of my roles have been UX/UI hybrid, leading projects from research and problem defining to design, user testing, and development support, with some cross-over into service design and strategy.

My experience snapshot

• Delivering UX and UI since 2012
• Web, mobile, and app design
• Research, Service, and Strategy
• Accessible and sustainable UX
• Experience with design systems
• Private and government work
• My key tools: Figma, Miro, and Adobe

Other design adventures

• Taught at Harness UX Projects↗
• Created Lifecentred.design↗
• Created Future Scouting↗
• Developed Non-human Personas↗
• Blog on Medium↗

Damien lutz Logo with an embedded image

Damien Lutz

UX/UI Designer
Researcher

• Delivering UX and UI since 2012
• Web, mobile, and app design
• Research, Service, and Strategy
• Accessible and sustainable UX
• Experience with design systems
• Private and government work
• My key tools: Figma, Miro, and Adobe

Design Showcase

A smartphone showing the Vodafone chatbot app.

UX | UI

Designing Vodafone's first AI Chat Bot

Client: Vodafone Australia

As the lead UX Designer for the project, I worked external parties and our product and development teams to design the UX and UI for Vodafone’s first AI-powered chat.

A smartphone showing the Vodafone chatbot app.

UX | UI

Designing Vodafone's first AI Chat Bot

A smartphone showing the log in screen for the My Vodafone App

UX | UI

Redesigning a more secure login and preparing customers for change

Client: Vodafone Australia

As a Senior UX Designer for Vodafone Australia, I worked closely with fraud and development teams to redesign a password-less login for various service account types (mobile, nbn, broadband, etc.)

A smartphone showing the log in screen for the My Vodafone App

UX | UI

Redesigning a more secure login and preparing customers for change

A laptop showing the Parent & Carer Hub on the New South Wales government website

Research | UX

Simplifying advice to parents and carers to help them support their child

Client: NSW Dept. of Customer Service

As a contracted Principal UX Designer for the NSW Dept. of Customer Service, I led the discovery and design direction for a phase 2 of the Parent and Carer Hub which aims to help parents/carers take action to support their child’s development.

A laptop showing the Parent & Carer Hub on the New South Wales government website

Research | UX

Simplifying advice to parents and carers to help them support their child

Australian Export Website

Research | Service | UX

Modernising Australian Export Regulatory Process

Client: Dept. Australian Agriculture, Fisheries, and Forestry

I identified problems and opportunities to use data more effectively to streamline the licensing regulatory processes through service and UX design

Australian Export Website

Research | Service | UX

Modernising Australian Export Regulatory Process

Vodafone Clock and Collect web page

Service | UX | UI

Designing a pilot cross-channel experience for a telco's first Click & Collect service

Client: HotelsCombined

As the Lead UX Designer, I worked closely with the Product Owner and Retail Team to design and test a pilot Click & Collect experience

Vodafone Clock and Collect web page

Service | UX | UI

Designing a pilot cross-channel experience for a telco's first Click & Collect service

A smartphone showing the HotelsCombined booking app, with a message bubble reading "4.5 increase in bookings and 400% increase in new members"

Research | UX | UI

Evolving an accommodation booking app in a competitive, fast-changing market

Client: HotelsCombined

As the only UX Designer for HotelsCombined, I worked closely with the Product Owner and Development Team to design solutions for problems identified by business and by my own research.

A smartphone showing the HotelsCombined booking app, with a message bubble reading "4.5 increase in bookings and 400% increase in new members"

Research | UX | UI

Evolving an accommodation booking app in a competitive, fast-changing market

More UX/UI projects

UX/UI

Vodafone Bundle & Save

UX/UI

Weatherzone Site

UX/UI

Weatherzone App
Future Scouting website home page on a laptop

UX/UI/Brand/Strategy

Future Scouting Site
Lifecentred.design website home page on a laptop

UX/UI/Brand/Strategy

Lifecentred.design site

UX/UI/Brand/Strategy

LGBTQIA+ Events App

Research and service design projects

As User Researcher for the Department of Agriculture, I supported modernising the export licensing and consignment application processes, and my previous UX/UI roles also involved a great deal of research to support product idea development.

I was also the Research SME for the Vodafone UX team, supporting designers in research and consolidated all our research tools, methods, and best practices into a Research Hub. As UX Mentor for the UX Fundamentals course at Harness Projects, I taught new designers the discovery research phase.

Australian Export Website

Research/Service/UX

Aust. Export Licensing

Research/Strategy

Vodafone App Services
A laptop showing the Parent & Carer Hub on the New South Wales government website

Research/Strategy/
Service/UX

NSW Gov Parent & Carer Hub
Vodafone Clock and Collect web page

Research/Service/
UX/UI

Vodafone Click & Collect

Sustainable UX

Life-centred design expands human centred design to consider the impacts on the environment, animals, and non-users.

Sustainable UX is about designing life-centred digital experiences that use less energy and are inclusive and accessible.

Through my own research and self-learning, I aim to design sustainable UX without impacting business needs while adding to customer and business value!

Sustainable UX

Reducing a site's carbon output

Sustainable E-commerce

Behavioural Design for sustainable shopping

Accessibility

A starting guide

Non-human Personas

Reducing a site's environmental impacts

Teaching and evolving design

I taught UX fundamentals to new UX/UI students at Harness projects. This is a 12-week course taking students through a real-world project from research and problem defining to ideation and final designs.

I also share my knowledge about futuring, life-centred thinking, and sustainable UX via guide books and my Medium blog.

Harness Projects

Teaching UX Fundamentals
The Future Scouting Toolkit

Future Scouting

A Speculative Design Toolkit

Life-centred Design

A Sustainable and Inclusive Design Framework
3 Design Guides—Future Scouting, The Life-centred Design Guide, And The Non-human Persona Guide

Design Guides

Guides to designing regenerative futures