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Hi, I'm Damien.

I’m a UX/UI Designer with skills in Service and Product Design. I lead mobile, app and web UX projects from research to launch.

I also teach UX for Harness Projects and write about values-driven design on medium.

My design game ‘Future Scouting’ was an honouree Design Education Initiative for Core77 2021

Hi, I'm Damien.

I’m a UX/UI Designer with skills in Service and Product Design. I lead mobile, app and web UX projects from research to launch.

I also teach UX as a mentor for Harness Projects and write about design on Medium.

Lead UX

A favourite Australian weather app

I was lucky enough to redesign the trusty app and 50+ page website for Weatherzone, Australia’s leading commercial weather information provider.

Challenge: Increase downloads and traffic by appealing to loyal, detail-loving weather enthusiasts while providing a frictionless experience to millions of occasional users

Results: A design that has remained current since 2015

“Awesome work … a better user experience … ultimately this has secured a new long term deal with significant revenue attached…”

Weatherzone Project Manager

Lead UX/SD

Helping people get a room

I helped families plan holidays and lovers plan late night rendezvous by optimising the search experience of HotelsCombined, one of Australia’s leading hotel search aggregators.

Challenge: Redesign an already-successful app in a hyper-competitive industry

Results: A more intuitive search calendar and redesigned member’s account and onboarding contributing to 4.5% increase in bookings and 400% increase in members

Lead UX

Chatty artificial intelligence

Designing TOBi, Vodafone’s asynchronous chatbot, was a great experience designing for AI.

Challenge: Design an experience that allows for 1) A new chat-bot just starting to learn, and b) Allow for chats for multiple users in one account without compromising privacy

Results: 39% resolutions resolved by chat-bot on its in the first weeks

Lead UX/SD

Adding click to collect

What a fun omni-channel project—designing an MVP Click & Collect launch for Vodafone!

Challenge: Design an MVP C&C solution for selected stores only and without real-time store data

Result: A customer-led approach, combined with agile stakeholder engagement and real-world, end-to-end customer journey testing contributed to a successful launch that has since been expanded into a proper strategic solution.

Product/UX Design

Lean Product Design

Finding and comparing LGBTQ+ things to do in Sydney is difficult and time-consuming, so I explored product-designing a new search app to help the LGTBQI+ community connect beyond parties and pubs.

Product/Service Design

Connecting digital to real-world experiences

To generate in-store traffic, I designed a multi-channel experience connecting the online and real-world experiences for Taste Living.

Utilising existing in-store touch screens, I proposed the expansion of user accounts into home renovation mood boards which users could share with in-store designers via the screens.

UX Mentor

Mentoring the next generation

Mentoring up to 12 students for the 9 Week UX Fundamentals at Harness Projects, I create weekly content for each three-hour online class, provide individual support, coordinate stakeholder interviews, run design feedback sessions, and provide final assessments.

Watching people of all ages grow from little or no experience to presenting working prototypes with solid design rationale is a rewarding experience!

Advocate

Advocating values-driven design

Designing Futures is a personal project promoting the design of values-driven futures. Focusing on speculative and life-centred design , I’ve produced tools, toolkits, a game, and a step-by-step guide book with downloadable resources. My goal is to make these powerful, values-driven design practises more accessable.

I also facilitate sessions for my design game Future Scouting with people from different parts of the world.

Writer

Writing design articles for Medium

In the name of sharing, inspiring, and shameless self-promotion, I write about my experimental and explorative forays into speculative and life-centered design.

Researching and writing articles on Medium helps me learn and articulate design thinking.

2020 to present

Creator/Facilitator (Contractor)

Designing values-driven futures

I customise interactive team workshops for learning values-driven futures with speculative design, futures thinking, life-centred design, design fiction.

2021

UX Mentor (Contractor)

UX Fundamentals

Mentoring 12 students, I created weekly content for each three-hour online class, supported individuals during the week, coordinated stakeholder interview sessions for the class, ran group design feedback sessions, and provided final assessments. Watching people of all ages grow from little or no experience to presenting working prototypes with design rationale was pure joy!

2017 to Present

UX/UI Designer

Client side | Web, Mobile, App (Native and Hybrid)

As a Senior UX/UI Designer in a great team, I lead the end-to-end UX design for many desktop, mobile and app projects, from discovery phase workshops, through the design iteration/testing process (including stakeholder management), to final UI design and dev support. I also supported the Service Design stream for our Digital transformation project, working with Deloitte.

2015-2016

UX/UI Designer

Client side | Web, Mobile, App (Native and Hybrid)

As Senior UX Designer I managed junior designers and worked with data analysts and development to A/B test improvements to a product that is translated into over 30 languages and has over 13million users per month. I also established UX thinking more into the development process, developing closer relationships with the development team.

  • Redesigned user account and tools, contributing to 400% increase in memberships
  • Refined 7 breakpoints to 1(+ a minimum width), improving productivity for both Design and Dev teams
  • Improved App home screen and calendar, contributing to 4.5% increase in bookings
  • UX and Visual Design for online booking, contributing to increase in revenue across all markets
  • Creatively directed the production of complete online Style Guide
  • Established UX/Design review process within development phase, workshops and stakeholder meetings

2012-2015

UX/UI Designer

Client side | Web, Mobile, App (Native and Hybrid)

Working with the Fairfax UX Team, I redesigned weatherzone.com.au, and the Weatherzone iPhone App, as part of a user-focused rebranding of all Weatherzone products. I also designed customized data and map-based B2B interfaces, and worked with 9News and Yahoo7 to translate their weather pages into refreshed responsive designs.

2011-2012

Digital Designer

Client-side | Web

I assisted the company’s transformation to a digital-focused product by designing and developing promotional and reusable digital elements. I also created journalistic infographics.

2010-2011

Content Editor/Digital Designer

Client-side | Web, Tablet

Working closely with development, branding, store product managers and warehouse logistics, I lead a team of two junior designers to develop the UX, visual design and content for Strathfield’s eCommerce site and for www.tasteliving.com.au.

2011 - 2020

Courses in UX & Future Tech

2021 | Designing Products of the FutureDomestika

2021 | Designing Desirable FuturesEchos School of Design Thinking

2020 | Product Manager/Owner Foundations – Academy XI

2020 | Project Management for Designers – Linkedin Learning

2019 | Service Design – Vodafone Training

2019 | Methods of Design SynthesisUdemy | Certificate

2019 | Micro copy and UX Writing: Mini Course – UX Writing Hub

2019 | Gamification: Motivation Psychology & The Art of Engagement – Udemy | Certificate

2019 | Gamification & Behavioural DesignUdemy | Certificate

2018 | Designing for Virtual Reality: 1 Day Bootcamp – Academy XI

2013 | 3D Printing: A Hands-on Workshop – General Assembly

2011 | Agile Wire-framing and Prototyping – General Assembly

Masters in Design Science

Digital Media & Design

Awards & Prizes

Sony Foundation Scholarship

University of Sydney Digital Media Prize

Lead UX

A favourite Australian weather app

I was lucky enough to redesign the trusty app and 50+ page website for Weatherzone, Australia’s leading commercial weather information provider

Challenge: Increase downloads and traffic by appealing to loyal, detail-loving weather enthusiasts while providing a frictionless experience to millions of occasional users

Results: A design that has remained current since 2015

“Awesome work … a better user experience … ultimately this has secured a new long term deal with significant revenue attached…”

Weatherzone Project Manager

Lead UX/SD

Get a room

I helped families plan holidays and lovers plan late night rendezvous by optimising the search experience of HotelsCombined, one of Australia’s leading hotel search aggregators.

Challenge: Redesign an already-successful app in a hyper-competitive industry

Results: A more intuitive search calendar contributing to 4.5% increase in bookings and 400% increase in members

Lead UX

Chatty artificial intelligence

Designing TOBi, Vodafone’s asynchronous chatbot, was a great experience designing for AI.

Challenge: Design an experience that allows for 1) A new chat-bot with little learning, and b) Chats for multiple users in one account without comprimising privacy

Results: 39% resolutions resolved by chat-bot alone in first weeks

Product/UX Design

Lean Product Design

Finding and comparing LGBTQ+ things to do in Sydney is difficult and time-consuming, so I explored product-designing a new search app to help the LGTBQI+ community connect beyond parties and pubs.

Product/Service Design

Connecting digital to real-world experiences

To generate in-store traffic, I designed a multi-channel experience connecting the online and real-world experiences for Taste Living.

Utilising existing in-store touch screens, I proposed the expansion of user accounts into home renovation mood boards which users could share with in-store designers via the screens.

UX Mentor

Mentoring the next generation

Mentoring up to 12 students for the 9 Week UX Fundamentals at Harness Projects, I create weekly content for each three-hour online class, provide individual support, coordinate stakeholder interviews, run design feedback sessions, and provide final assessments.

Watching people of all ages grow from little or no experience to presenting working prototypes with solid design rationale is a rewarding experience!

Advocate

Advocating values-driven design

Designing Futures is a personal project promoting the design of values-driven futures. Focusing on speculative and life-centred design , I’ve produced tools, toolkits, a game, and a step-by-step guide book with downloadable resources. My goal is to make these powerful, values-driven design practises more accessable.

I also facilitate sessions for my design game Future Scouting with people from different parts of the world.

Writer

Writing design articles for Medium

In the name of sharing, inspiring, and shameless self-promotion, I write about my experimental and explorative forays into speculative and life-centered design.

Researching and writing articles on Medium helps me learn and articulate design thinking.

My resume

2020 to present

Creator/Facilitator

Designing values-driven futures

I customise interactive team workshops for learning values-driven futures with speculative design, futures thinking, life-centred design, design fiction.

2021 to present

UX Mentor

UX Fundamentals

Mentoring 12 students, I created weekly content for each three-hour online class, supported individuals during the week, coordinated stakeholder interview sessions for the class, ran group design feedback sessions, and provided final assessments. Watching people of all ages grow from little or no experience to presenting working prototypes with design rationale was pure joy!

2017 to Present

UX/UI Designer

Client side | Web, Mobile, App (Native and Hybrid)

As a Senior UX/UI Designer in a great team, I lead the end-to-end UX design for many desktop, mobile and app projects, from discovery phase workshops, through the design iteration/testing process (including stakeholder management), to final UI design and dev support. I also supported the Service Design stream for our Digital transformation project, working with Deloitte.

2015-2016

UX/UI Designer

Client side | Web, Mobile, App (Native and Hybrid)

As Senior UX Designer I managed junior designers and worked with data analysts and development to A/B test improvements to a product that is translated into over 30 languages and has over 13million users per month. I also established UX thinking more into the development process, developing closer relationships with the development team.

  • Redesigned user account and tools, contributing to 400% increase in memberships
  • Refined 7 breakpoints to 1(+ a minimum width), improving productivity for both Design and Dev teams
  • Improved App home screen and calendar, contributing to 4.5% increase in bookings
  • UX and Visual Design for online booking, contributing to increase in revenue across all markets
  • Creatively directed the production of complete online Style Guide
  • Established UX/Design review process within development phase, workshops and stakeholder meetings

2012-2015

UX/UI Designer

Client side | Web, Mobile, App (Native and Hybrid)

Working with the Fairfax UX Team, I redesigned weatherzone.com.au, and the Weatherzone iPhone App, as part of a user-focused rebranding of all Weatherzone products. I also designed customized data and map-based B2B interfaces, and worked with 9News and Yahoo7 to translate their weather pages into refreshed responsive designs.

2011-2012

Digital Designer

Client-side | Web

I assisted the company’s transformation to a digital-focused product by designing and developing promotional and reusable digital elements. I also created journalistic infographics.

2010-2011

Content Editor/Digital Designer

Client-side | Web, Tablet

Working closely with development, branding, store product managers and warehouse logistics, I lead a team of two junior designers to develop the UX, visual design and content for Strathfield’s eCommerce site and for www.tasteliving.com.au.