Design Showcase

UX | UI
Designing Vodafone's first AI Chat Bot

UX | UI
Redesigning a more secure login and preparing customers for change

Research | UX
Simplifying advice to parents and carers to help them support their child

Research | Service | UX
Modernising Australian Export Regulatory Process

Service | Product | UX | UI
Designing a pilot cross-channel experience for a telco's first Click & Collect service

Research | Product | UX | UI
Evolving an accommodation booking app in a competitive, fast-changing market
Research and service design projects
As User Researcher for the Department of Agriculture, I supported modernising the export licensing and consignment application processes, and my previous UX/UI roles also involved a great deal of research to support product idea development.
I was also the Research SME for the Vodafone UX team, supporting designers in research and consolidated all our research tools, methods, and best practices into a Research Hub. As UX Mentor for the UX Fundamentals course at Harness Projects, I taught new designers the discovery research phase.
Sustainable UX
Life-centred design expands human centred design to consider the impacts on the environment, animals, and non-users.
Sustainable UX is about designing life-centred digital experiences that use less energy and are inclusive and accessible.
Through my own research and self-learning, I aim to design sustainable UX without impacting business needs while adding to customer and business value!
Teaching and evolving design
I taught UX fundamentals to new UX/UI students at Harness projects. This is a 12-week course taking students through a real-world project from research and problem defining to ideation and final designs.
I also share my knowledge about futuring, life-centred thinking, and sustainable UX via guide books and my Medium blog.